SUPPORT

We're Here to Help

Get the support you need, when you need it. Our team is committed to your success.

Connect instantly with our support team through in-app chat during business hours.

Mon-Fri, 8am-8pm ET

Speak directly with a support specialist for urgent issues or complex questions.

1-800-xEHR-HELP

Submit detailed requests and receive thorough responses within 24 hours.

Critical system issues affecting patient care are addressed around the clock.

For emergencies only

Support Tiers

Included

Email support, knowledge base access, and phone support during business hours. 24-hour response time.

Professional

Priority phone and chat support with 4-hour response time. Dedicated account manager and quarterly reviews.

Enterprise

24/7 support with 1-hour response time for critical issues. Dedicated technical account manager and custom SLA.

Existing customers can submit support tickets through the app or contact us below.