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SECURITY & COMPLIANCE

Patient data deserves more than a checkbox.

XEHR was built for the HIPAA Security Rule from the first line of code. Here is what that means for your practice, in plain words.

Your data stands alone

Your practice’s records are kept private and separate. Nothing is ever shared with or visible to another practice.

Encrypted everywhere

Patient data is encrypted when it is stored and whenever it moves. Documents are never publicly reachable and stream only through the signed-in application.

Every access is recorded

Opening, changing or sharing a patient record is written to a tamper-resistant audit trail your practice administrator can review.

Only the right people

Role-based access for providers, front desk and billers, multi-factor sign-in, and automatic lock-out after repeated failed attempts.

HOW WE OPERATE

Security is a daily routine, not a document.

Watched around the clock

Automated alerts reach our team the moment something security-relevant changes or looks wrong.

Backed up daily

Your data is backed up every day and can be restored to a point in time.

Filtered at the edge

Traffic is screened before it ever reaches the application.

Checked every hour

Our key controls are re-tested automatically and published on the Trust Center.

COMPLIANCE

Where we stand today

  • Business Associate Agreement signed with every customer, on every plan
  • Business Associate Agreements in place with every sub-processor that touches patient data
  • Built to the HIPAA Security Rule's administrative, physical and technical safeguards

In progress

  • Formal HIPAA security risk analysis using the HHS Security Risk Assessment Tool
  • ONC Health IT certification

We show these as in progress until they are done. The Trust Center shows the live state.

RESPONSIBLE DISCLOSURE

Found a vulnerability?

Tell us privately and we will work with you to fix it. We will not take legal action against good-faith research that respects patient privacy and stops at proof of the issue.

security@xehr.io

What to expect

  • We confirm we received your report
  • We assess severity and keep you updated
  • We credit you after the fix, if you want

HIPAA and security, explained

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